By using our services, you agree to our terms and conditions of business.

 

1.0 Initial visit
For your first clean only there is a one-off charge to cover the additional time taken on the initial clean. This varies with house size, window condition and frequency of ongoing cleans, which will be explained when signing up.

 

1.05 What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows. If you have builder’s residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

 

1.1 How often will we visit
We offer the choice of visits every 4 or 8 weeks. We ask for some flexibility on time scales due to weather and other factors of a week either side of the time due.

 

1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

 

1.3 Pets

As much as we enjoy the company of our furry friends, we’d like to ask You to keep Your pets inside whilst work is in progress. This is to ensure Your pet’s safety for which we don’t take any responsibility.

Please keep in mind that Your garden has to be free from any excrement as we refuse to enter such premises. Full price will be still chargeable.

 

1.4 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

 

1.5 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07702 840 830 or by email to info@ren-pro.co.uk

 

1.6 Complaints procedure

We will always do our best to provide you with the best possible service. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to make everything right for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy; we will rectify work you are not happy with free of charge, provided we are informed within 24 hours of the clean date.

 

1.7 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

 

1.8 Payments

Customers joining our 4 or 8 weekly rounds are required to pay via our direct debit system ‘Go Cardless’ which can be set up by following a link which You will receive after the first clean. Payments are then automatically collected after each clean.
Customers booking one off service such as gutter clearing who are not joining our regular rounds are required to pay a non-refundable deposit of 10% to book a job by cash, credit or debit card and remainder once the job has been completed.